Privacy Policy

Last Updated: July 1, 2026

Resonant Consulting, LLC ("Company," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use Bio-Logic (the "Service").

By using the Service, you acknowledge the practices described in this Policy. If you do not agree, do not use the Service.

1. Information We Collect

1.1 Information You Provide

  • Account Information. Name, email address, password, and any optional profile information you provide.
  • Conversation Content. The messages, prompts, descriptions of experiences and symptoms, and other content you submit to the Service. This content may include sensitive information about your physical health, mental health, life experiences, and other personal matters.
  • Communications. Information you provide when contacting support, providing feedback, or completing surveys.
  • Payment and Subscription Information (if applicable). Payments for paid subscriptions are processed by our third-party payment processor, Stripe, Inc.; we do not store full payment card details. We retain subscription and billing records such as your plan, subscription status, and transaction history.

1.2 Information Collected Automatically

  • Usage Data. If and when analytics are enabled, information such as features used, session duration, and similar usage metrics.
  • Device and Technical Data. IP address, browser type, operating system, device identifiers, and similar information.
  • Cookies and Similar Technologies. See Section 7 below.

1.3 Information from Third Parties

We may receive information from third-party services if you connect them (e.g., authentication providers), and from analytics or fraud-prevention vendors.

2. Sensitive Information

Because the Service involves discussion of physical symptoms, emotional states, and personal experiences, the information you submit may constitute sensitive personal information or special category data under laws including the EU/UK GDPR, California Consumer Privacy Act (as amended), and similar laws.

Where required, we rely on your explicit consent to process such information for the purposes described in this Policy. You may withdraw consent at any time by emailing resonantconsulting@protonmail.com or deleting your account; withdrawal does not affect prior lawful processing.

3. How We Use Information

We use information to:

  • Provide, maintain, and operate the Service;
  • Personalize your experience and generate AI responses to your inputs;
  • Communicate with you about the Service, including updates and support;
  • Improve the Service, including developing new features and, with your opt-in consent, reviewing de-identified conversations to improve how the Service understands the framework and responds (see Section 4);
  • Monitor and analyze usage and trends;
  • Detect, prevent, and address fraud, abuse, security issues, and violations of our Terms;
  • Comply with legal obligations and enforce our agreements.

4. Using Conversations to Improve the Service

With your explicit opt-in consent, we may review de-identified conversation content — stripped of details that could identify you — to improve how the Service understands the Germanic Healing Knowledge framework and how it responds. This is used to refine our own knowledge base and instructions. It is not used to train, fine-tune, or otherwise build the underlying third-party AI models described in Section 5. You can review and change this setting at any time in your account. If you do not opt in, your conversation content is not used for these improvements. Anonymized, aggregated usage metrics may be used to improve the Service regardless of your preference.

5. How We Share Information

We do NOT sell your personal information. We share information only as described below:

  • Service Providers. Hosting, cloud infrastructure, AI model providers, analytics, customer support, and payment processors that perform services on our behalf under contractual confidentiality and data protection obligations.
  • Payment Processor. Subscription payments are handled by Stripe, Inc., which processes your payment and billing information to complete transactions, under its own privacy policy and terms.
  • AI Model Providers. Your conversation inputs are processed by Anthropic to generate responses. Anthropic processes inputs under its applicable terms; we do not authorize Anthropic to use your inputs for its own model training where opt-out is available.
  • Legal and Safety. When required by law, legal process, or to protect the rights, property, or safety of the Company, users, or others.
  • Business Transfers. In connection with a merger, acquisition, financing, reorganization, or sale of assets, with appropriate confidentiality protections.
  • With Your Consent. Any other sharing with your direction or consent.

6. Data Retention

We retain personal information for as long as needed to provide the Service and for legitimate business or legal purposes. Conversation content is retained indefinitely, subject to your right to request deletion at any time as described in Section 9. We may also be required to retain certain information longer to comply with legal obligations, resolve disputes, or enforce our agreements.

7. Cookies and Tracking Technologies

We use cookies and similar technologies for authentication and security, and may use them for preferences and analytics. You can control cookies through your browser settings, but disabling them may affect functionality. We DO NOT respond to Do Not Track signals.

8. Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit (TLS), encryption at rest, access controls, and monitoring. No system is perfectly secure, however, and we cannot guarantee absolute security.

9. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

  • Access the personal information we hold about you;
  • Correct inaccurate information;
  • Delete your personal information;
  • Restrict or object to certain processing;
  • Receive your information in a portable format;
  • Withdraw consent;
  • Opt out of certain sharing or sale (we do not sell);
  • Lodge a complaint with a data protection authority.

To exercise these rights, contact us at resonantconsulting@protonmail.com. We will respond within the time required by applicable law. We may need to verify your identity before fulfilling certain requests.

California Residents. Under the CCPA/CPRA, you have additional rights including the right to know specific pieces of information collected, the right to limit use of sensitive personal information, and the right to non-discrimination for exercising your rights.

EU/UK/EEA Residents. Our lawful bases include consent, contract performance, legitimate interests, and legal obligations. Where we transfer data outside your region, we use Standard Contractual Clauses or other appropriate safeguards.

10. Children's Privacy

The Service is not directed to anyone under 18. We do not knowingly collect personal information from anyone under 18. If we learn we have done so, we will delete it. Parents who believe their child has provided information should contact us.

11. International Transfers

The Service is operated from the United States. If you are located outside the U.S., your information will be transferred to and processed in the U.S. and other countries, which may have different data protection laws. By using the Service, you consent to such transfers.

12. Third-Party Services

The Service may contain links to third-party sites or integrate with third-party services. We are not responsible for their privacy practices. Review their privacy policies before providing information.

13. Changes to This Policy

We may update this Policy from time to time. Material changes will be communicated by posting the updated Policy with a new "Last Updated" date or by other reasonable means. Your continued use after changes constitutes acceptance.

14. Contact Us

For privacy questions or to exercise your rights:

Resonant Consulting, LLC
Attn: Privacy
123 Main St., Columbus, Ohio 43210
resonantconsulting@protonmail.com